WHAT ARE YOUR OFFICE OPENING HOURS?
Our office is open Monday - Friday, 8am to 4pm. We are closed Bank Holidays and Weekends.
Note: If you order for a Saturday delivery please be aware that our staff won't be available to help with any issues for that order until the Monday (or the next working day).
DO YOU HAVE A FARM SHOP?
Unfortunately we do not have a farm shop. All orders must be made online and will be delivered to your address by courier. If you live locally to Warrendale Wagyu, we do offer a Click and Collect service.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Place orders before midnight for next-day dispatch and select your preferred delivery date at checkout.
*Depending on location some orders may take 1 – 2 days for delivery and delivery will be charged.
Please note, we do not post out on Saturdays, Sundays or Bank Holidays and in times of extreme busy periods orders can take a little longer to process than normal.
Your parcel will be sent via DPD Courier. Orders usually take 1-2 working days after dispatch depending on your location.
| UK/WALES/LOWLANDS ORDER DETAILS | DELIVERY COST |
|---|---|
| MY ORDER IS OVER £50.00 IN VALUE | FREE |
| MY ORDER IS LESS THAN £50 IN VALUE | £7.50 |
| CLICK & COLLECT (FROM YO42 1XG) | FREE |
Any orders delivered out of the above areas will have to pay delivery which will be priced depending on location.
| OTHER UK AREAS | Postcodes |
|---|---|
| For the following postcodes delivery is available with DPD 2-day service. Delivery costs £20 regardless of order contents. | AB31 AB32 AB33 AB34 AB35 AB36 AB37 AB38 AB39 AB40 AB41 AB42 AB43 AB44 AB45 AB46 AB47 AB48 AB49 AB50 AB51 AB52 AB53 AB54 AB55 AB56 IV(all) KA27 KA28 KW0 KW1 KW10 KW11 KW12 KW13 KW2 KW3 KW4 KW5 KW6 KW7 KW8 KW9 KW14 PH15 PH16 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH27 PH28 PH29 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH45 PH46 PH47 PH48 PH49 PH50 |
| For the following postcodes delivery is available with DPD 2-day service. Delivery costs £25 regardless of order contents. | GY1-8 JE |
DELIVERY & RETURNS FAQS
IS MY MEAT SAFE TO FREEZE?
The majority of our range is cut fresh to order in our butchery and these are all safe to freeze. A small amount of our products have been previously frozen and are not suitable for re-freezing - these are clearly labelled and described on the website. We do not recommend freezing our products for longer than one year and you should always defrost meat in the fridge.
HOW WILL MY MEAT BE DELIVERED?
All our meat is delivered fresh (unless specified otherwise) to your door in a n outer box, inside a foil liner with ice. All our orders will be safe in this packaging for up to 48 hours. If you are concerned about the temperature of your order on delivery please ring 01759 361254 or email admin@warrendale-wagyu.co.uk.
WILL YOU DELIVER TO MY WORK ADDRESS?
We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package will be delivered to the place not the person.
CAN I RING UP AND PLACE AN ORDER?
Unfortunately, we are unable to take orders over the phone. All orders must be made online.
CAN I COLLECT MY ORDER TO AVOID THE DELIVERY CHARGE?
We offer a ‘click & collect’ service. If you would like to collect from us at Quarry House, Cattle Hill, Warter, York, YO42 1XG please select this option. Please email us if you wish to collect at a certain time.
Be aware our office opening hours are Monday to Friday 8am-4pm and we are closed weekends and Bank Holidays.
HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?
Upon completing your order, you will receive a confirmation email including your order number and shipping address (please ensure your email address and shipping address are correct prior to completing your order). Please allow up to 30 minutes for this email to arrive and check your junk folder if you do not receive it within this time.
Our courier company will also be in touch on the day of delivery once your order has been booked onto their system. They will inform you of an estimated delivery time. Please note, this is an estimate and there can occasionally be unforeseen circumstances which can lead to delays.
I HAVE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?
Please email us at admin@warrendale-wagyu.co.uk with your name, address and a photo of the damaged item.
AN ITEM IS MISSING FROM MY ORDER
Regrettably, mistakes can happen, if the invoice states an item should be in your parcel but it’s not, please contact us at admin@warrendale-wagyu.co.uk within 3 days of receiving your order, and we will rectify the mistake as quickly as possible.
I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?
Please provide us with a photo and a short description of the error and include your name, address and phone number to admin@warrendale-wagyu.co.uk so we can deal with the issue as quickly as possible.
WHAT IS YOUR RETURNS POLICY?
Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described. Please advise us of any problems on arrival of your products so we can put things right as soon as possible. All original packaging needs to be kept with the products so we can effectively investigate the situation. Subject to evidentiary inspection and acceptance by us, we will fully/partially refund or provide a replacement where applicable.
Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non-re-sellable condition, we reserve the right to refuse a refund or replacement. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.
We are afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance): Warrendale Wagyu Ltd, Quarry House, Cattle Hill, Warter, York, Yorkshire, YO42 1XG.
I WAS OUT WHEN MY ITEM WAS DELIVERED, WHAT SHOULD I DO?
It is the customer's responsibility to ensure that someone is available to take receipt of delivery. DPD will notify the customer with an estimated delivery time slot on the morning of the delivery, enabling the customer to make arrangements if they will not be present at the property. If there will not be anyone present at the property at the time of delivery, please allow 'leave in a safe place' on the DPD app and add specific instructions as to where you would like the products to be left (please try to use locations out of the public view). You can also request for the products to be delivered to a neighbour or on the following day.
MY ITEMS HAVE NOT ARRIVED
If you have not received your parcel please contact us on 01759 361254 or email admin@warrendale-wagyu.co.uk. Please note: If your parcel has been delivered by DPD and there is evidence to show this (DPD picture) we will not be able to refund or resend your parcel as both companies have done their roles correctly.
I HAVE ENTERED INCORRECT CONTACT INFORMATION FOR MY ORDER, WHAT DO I DO?
Please make sure all your contact information is correct on your order. Once your order has been shipped, we are unable to change your address/phone number/email with DPD. Therefore, if you notice that you have provided incorrect information, please ensure you inform us via email or telephone at least 2 days prior to your expected delivery date.
Please make sure your address is correct. If you have provided an incorrect address and we have not been informed of this prior to your order being shipped, we are unable to change this and will be unable to offer a refund or re-shipment for this as it is the customer's error.
I HAVE SUPPLIED AN INCORRECT POSTCODE FOR MY ORDER, WHAT SHOULD I DO?
Please always fill out all contact information correctly, especially the postcode. If your postcode is incorrect please contact us as soon as possible (at least 2 days prior to your expected delivery date) so we can amend this. Once your parcel has left us, we are unable to amend the postcode and therefore you will most likely not receive your order and will also not be refunded or receive a replacement product for this.
I HAVE BEEN INFORMED TO RETURN AN ITEM TO WARRENDALE. HOW DO I MAKE THE RETURN?
If requested by Warrendale Wagyu, please return your items(s) to Quarry House, Cattle Hill, Warter, York, YO42 1XG. Please include your name and contact details with the return - failure to do this will result in a delay in processing your return.
You will need to pay the appropriate post charge for a next-day delivery - please make sure you obtain a receipt as proof of postage and keep this until your refund is confirmed.
Please ensure the products are packaged in their original packaging with frozen ice packs and inside the insulated foil to ensure we receive them back in their original condition.
WHAT WILL THE MARBLE SCORE BE ON OUR MEAT?
We aim for a 3+ on the British Marble Scale across all of our products. However, due to the natural variation between cattle, we can see some variation within the end products.
WHAT WILL THE SHELF LIFE BE ON THE MEAT WHEN IT'S DELIVERED?
Due to the wide range of products that we have, the use-by dates do vary between products. However, products will have a minimum of 5 days shelf-life upon delivery. All use-by dates are clearly displayed on the back of the product and should not be exceeded.
CAN I ORDER MY MEAT NOW AND GET IT DELIVERED ON A PARTICULAR DATE?
We offer a delivery date selection at the checkout page where you can select a date up to 2 months in advance. Any dates that are blocked out on the calendar are because we are unable to delivery on those days. If you are wanting your meat for a certain date, we would always advise choosing a delivery date a few days prior to the event. This means that if any unforeseen delays are encountered upon delivery, we still have opportunity to get the products to you in time for the event.