Delivery, Returns & FAQs

Order before 9am Monday – Thursday for next day delivery*. Orders placed Friday – Sunday will be delivered the following Tuesday unless Saturday Shipping is selected.

*Depending on Location some orders may take 1 – 3 days for delivery and delivery will be charged.

Please note we do not post out on Sundays or bank holidays and in times of extreme busy periods orders can take a little longer to process than normal.

Your parcel will be sent via DPD Courier. Orders usually take 1-2 working days after dispatch.

UK/WALES/LOWLANDS ORDER DETAILSDELIVERY COST
MY ORDER IS OVER £70.00 IN VALUE FREE
MY ORDER IS LESS THAN £70 IN VALUE £15 (except on our Wagyu Beef Box selection)
SATURDAY DELIVERY £10 (Regardless of the order quantity)
CLICK & COLLECT (from YO42 1XG) FREE


Any orders delivered out of the above areas will have to pay delivery which will be priced depending on location.

OTHER UK AREASPostcodes
For the following postcodes delivery is available with DPD 2-day service. Delivery costs £20 regardless of order contents. AB31 AB32 AB33 AB34 AB35 AB36 AB37 AB38 AB39 AB40 AB41 AB42 AB43 AB44 AB45 AB46 AB47 AB48 AB49 AB50 AB51 AB52 AB53 AB54 AB55 AB56 BT(all) KA27 KA28 KW0 KW1 KW10 KW11 KW12 KW13 KW2 KW3 KW4 KW5 KW6 KW7 KW8 KW9 KW14 PH15 PH16 PH17 PH18 PH19 PH20 PH21 PH22 PH23 PH24 PH25 PH26 PH27 PH28 PH29 PH30 PH31 PH32 PH33 PH34 PH35 PH36 PH37 PH38 PH39 PH40 PH41 PH42 PH43 PH44 PH45 PH46 PH47 PH48 PH49 PH50


Delivery & Returns FAQs

WILL I RECEIVE MY MEAT FRESH OR FROZEN?

All our products will be delivered fresh. Therefore, it is very important that you are in to sign for your delivery. If you are not going to be in, you can request your items to be left in a safe place, but this is at your own risk.

HOW WILL MY MEAT BE DELIVERED?

All our meat is delivered fresh to your door in a Warrendale Wagyu branded box inside a foil liner with ice. All our orders will be safe in this packaging for 48 hours or less. If you are concerned about the temperature of your order on delivery please ring 01759 361254 or email admin@warrendale-wagyu.co.uk

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Order before 9am Monday – Thursday for next day delivery. Orders placed Friday – Sunday will be delivered the following Tuesday unless Saturday Shipping is selected.

Depending on Location some orders may take 1 – 3 days for delivery and delivery will be charged.

However, in times of extreme busy periods orders can take a little longer to process than normal.

WILL YOU DELIVER TO MY WORK ADDRESS?

We can deliver to your permanent residential address or your place of employment. If you want your delivery to reach you at work, you need to be confident that someone will be there to take receipt of the goods as the package will be delivered to the place not the person.

DO YOU HAVE A FARM SHOP?

No, we do not have a farm shop. All orders must be made online.

CAN I RING UP AND PLACE AN ORDER?

No, we are very sorry, but we cannot take over the phone orders. All orders must be made online.

CAN I COLLECT MY ORDER TO AVOID THE DELIVERY CHARGE?

We offer a ‘click & collect’ service, if you would like to collect from us at Quarry House, Cattle Hill, Warter, York, YO42 1XG please select this option. In ‘order comments’ please let us know the date and time you will be collecting.

Be aware our office opening hours are Monday – Friday 8am-4pm.

HOW WILL I KNOW IF MY ORDER HAS BEEN RECEIVED?

After you hit the Submit button you will receive a message confirming the order. You will also receive an email as confirmation that the order has been placed. Please allow up to 30 minutes for this email to arrive.

Our Courier company will also be in touch once your order has been booked onto their system so you know when it will be arriving.

I HAVE RECEIVED A FAULTY ITEM, WHAT SHOULD I DO?

Please email us at admin@warrendale-wagyu.co.uk with your name, address and a photo of the damaged item.

AN ITEM IS MISSING FROM MY ORDER

Regrettably, mistakes can happen, if the invoice states an item should be in your parcel but it’s not, please contact us at admin@warrendale-wagyu.co.uk within 5 days of receiving your order, and we will rectify the mistake as quickly as possible.

I HAVE RECEIVED AN INCORRECT ITEM IN MY ORDER, WHAT SHOULD I DO?

Please provide us with a photo and a short description of the error and include name, address and phone number to admin@warrendale-wagyu.co.uk so we can deal with the issue as quickly as possible.

WHAT IS YOUR RETURNS POLICY?

Faulty products: Under the Consumer Rights Act you have a right to reject goods that are unsatisfactory quality, unfit for purpose or not as described. Please advise us of any problems on arrival of your products so we can put things right as soon as possible. All original packaging needs to be kept with the products so we can effectively investigate the situation. Subject to evidentiary inspection and acceptance by us, we will fully/partially refund or provide a replacement where applicable.

 

Non-faulty products: To be reasonable, if non-faulty goods have been returned to us in a non-re-sellable condition, we reserve the right to refuse a refund or replacement. Also, please note we can only make refunds in all instances via the credit/debit card used for the original transaction.

We are afraid we cannot refund the cost of postage incurred by returning the item(s) to us, nor refund the original cost of delivery, unless of course we agree that you have received damaged or faulty goods. If the items are damaged or appear faulty, please return them to us at the address below (or send us a photograph in the first instance): Warrendale Wagyu Ltd, Quarry House, Cattle Hill, Warter, York, Yorkshire, YO42 1XG.

 

I WAS OUT WHEN MY ITEM WAS DELIVERED, WHAT SHOULD I DO?

Please always be in to sign for your item, but If you know you are going to be out when DPD arrive on the email/text verification that you will receive from them select ‘leave in a safe place’ and therefore your item will be left safe and not returned to the Depot.

MY ITEMS HAVE NOT ARRIVED

If you have not received your parcel please contact us on 01759 361254

HOW DO I RETURN AN ITEM?

You can return your items purchased online to us by post. Please note it is very important to include your name and contact details with the return. Failure to do this will result in a delay in processing your return.

You will need to pay the appropriate post charge, please make sure you obtain a receipt as proof of post and keep this until your refund is confirmed.

What will the marble score be on our meat?

We aim for marble scores between 5-7, but this does depend on the animals that we kill as all animals vary in size/shape and marbling.

What will the shelf life on the meat when Its delivered?

All our steaks/by the kilo pieces should have a minimum of 8 days life and our burgers/mince should have a minimum of 5 days life on delivery.

Can I order my meat now and get it delivered on a particular date?

If you would like your meat delivering on a specific date please specify that date in 'order comments' and we will deliver as close to that date/or on that date as possible.

We cannot deliver on a Sunday and we will only deliver on a Saturday if a Saturday delivery has been selected.